DELIVERY TERMS:
Yonex South Africa’s orders are distributed by Aurora Sports (Pty) Ltd. Aurora Sports are an Authorized Equipment Distributor.
Deliveries are done during business hours (Mon-Fri: 09:00 – 17:00). There are no weekend or public holiday deliveries.
If delivery can not take place to the specified address, Aurora Sports will contact the customer to make alternative arrangements.
REFUNDS & RETURNS:
Refunds and Returns Policy
Thank you for shopping at Yonex South Africa. We want you to be fully satisfied with your purchase.
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact us at info@yonexsouthafrica.co.za.
REFUNDS
We offer a 7-day refund policy for items you are not completely satisfied with. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a refund, please follow these steps:
- Contact our customer service team at info@yonexsouthafrica.co.za within 7 days of receiving your item.
- Provide your order number and a brief description of the issue.
- Our customer service team will provide you with instructions on how to return the item.
- Please note that the cost of return shipping will be your responsibility unless the item is defective or damaged.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Late or Missing Refunds – If you haven’t received a refund within the specified timeframe, please double-check your bank account or credit card statement. If the refund is still not visible, please contact your bank or credit card company. If you’ve taken these steps and still have not received your refund, please contact us at info@yonexsouthafrica.co.za.
EXCHANGES
- We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and then place a new order for the desired item.
DAMAGED OR DEFECTIVE ITEMS
- If you receive a damaged or defective item, please contact us at info@yonexsouthafrica.co.za within 3 days of receiving the item.
- We will work with you to resolve the issue promptly.
CONTACT US
If you have any questions about our refunds and returns policy, please contact us – We are here to help and ensure that your shopping experience is as smooth as possible.
CONDITIONS OF USE
Welcome to our online store! Yonex South Africa and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
When purchasing items from Yonex South Africa online, you agree to these terms and conditions.
- Invoices will be sent to you electronically.
- To purchase items online you will be required to register as an online shopper and will have to choose a username and password. Please keep this username and password safe and private. Yonex South Africa will not be held liable for any damage or losses you may incur from the unauthorized use of your profile. You will be asked for your username and password every time you shop online with Yonex South Africa.
PRODUCTS & PRICING:
- All items on our website are subject to availability. If the item that you ordered is not available, you will be notified as soon as possible.
- Prices displayed on our website are in South African Rands and are only valid and effective in South Africa. The prices are inclusive of VAT.
- We reserve the right to discontinue or change the specifications of our products without notice.
- Yonex South Africa has done everything possible to accurately display the products in colour, description, and price. Please note that the actual colour you see will depend on the device you use and we cannot warrant that your device’s display of any color will be exact. The prices displayed are subject to E&OE and may change based on rate fluctuations.
- Products on promotion may be subject to certain conditions such as stock availability and limited offer terms.
CANCELLATIONS:
- If necessary, you are able to cancel an order before it has been dispatched for delivery.
- If you need to cancel an order and the items have already been dispatched for delivery you will be held liable for the delivery costs.
- Refunds for cancellations will only be done once all items are returned to Aurora Sports if they have been dispatched.
- If a cancellation gets initiated by us, you won’t be liable for any cancellation fees.
PRIVACY
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Yonex South Africa or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Yonex South Africa or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Yonex South Africa, with copyright authorship for this collection by Yonex South Africa, and protected by international copyright laws.
TRADE MARKS
Yonex South Africa’s trademarks and trade dress may not be used in connection with any product or service that is not Yonex South Africa’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Yonex South Africa. All other trademarks not owned by Yonex South Africa or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Yonex South Africa or its subsidiaries.
LICENSE AND SITE ACCESS
Yonex South Africa grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Yonex South Africa. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Yonex South Africa. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Yonex South Africa and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Yonex South Africa’s name or trademarks without the express written consent of Yonex South Africa. Any unauthorized use terminates the permission or license granted by Yonex South Africa. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of Yonex South Africa so long as the link does not portray Yonex South Africa, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Yonex South Africa logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. Yonex South Africa and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Yonex South Africa reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Yonex South Africa and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant Yonex South Africa and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Yonex South Africa or its associates for all claims resulting from content you supply. Yonex South Africa has the right but not the obligation to monitor and edit or remove any activity or content. Yonex South Africa takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Yonex South Africa are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Yonex South Africa and its associates attempt to be as accurate as possible. However, Yonex South Africa does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Yonex South Africa itself is not as described, your sole remedy is to return it in an unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This site is provided by Yonex South Africa on an “as is” and “as available” basis.
Yonex South Africa makes no representations or warranties of any kind, expressed or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Yonex South Africa disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Yonex South Africa does not warrant that this site, its servers, or e-mail sent from Yonex South Africa are free of viruses or other harmful components. Yonex South Africa will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
APPLICABLE LAW
By visiting Yonex South Africa, you agree that the laws of the country of South Africa apply, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Yonex South Africa or its associates.
DISPUTES
Any dispute relating in any way to your visit to Yonex South Africa or to products you purchase through Yonex South Africa shall be submitted to confidential arbitration in South Africa, except that, to the extent you have in any manner violated or threatened to violate Yonex South Africa intellectual property rights, Yonex South Africa may seek injunctive or other appropriate relief in any state or federal court in South Africa, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Yonex South Africa. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
QUESTIONS
Questions regarding our Conditions of Usage, Privacy Policy, or other policy-related material can be directed to our support team by clicking on the “Contact Us” link in the footer menu. Alternatively, you can email us at: info@yonexsouthafrica.co.za
PRIVACY POLICY
Thank you for visiting www.yonexsouthafrica.co.za.
This Privacy Policy outlines how we collect, use, and protect the information you provide us through our website www.yonexsouthafrica.co.za.
By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.
INFORMATION WE COLLECT
We may collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) from you.
- The types of information we collect include:
- Personal Information: This includes information such as your name, email address, postal address, phone number, and any other information you voluntarily provide when contacting us, subscribing to our newsletters, or making purchases on our Website.
- Log Data: When you visit our Website, our servers automatically record information that your browser sends. This may include your IP address, browser type, the pages you visit, the time and date of your visit, and other statistics.
HOW WE USE YOUR INFORMATION
- We use the collected information for various purposes, including but not limited to:
- Providing and maintaining our Website’s services
- Communicating with you, responding to your inquiries, and sending newsletters
- Processing transactions and delivering products or services
- Improving our Website’s content and functionality
- Monitoring and analyzing usage patterns and trends
COOKIES & TRACKING
- We use cookies and similar tracking technologies to enhance your experience on our Website.
- Cookies are small data files stored on your device that help us recognize you and understand how you use our Website. You can control the use of cookies through your browser settings.
THIRD-PARTY SHARING
- We may share your information with third parties under the following circumstances:
- With service providers assisting us in operating our Website and providing services
- With law enforcement or government authorities when required by law or to protect our legal rights
- In connection with a merger, acquisition, or sale of assets, where user information may be transferred as part of the transaction
YOUR CHOICES
- You have the right to:
- Review and update your personal information by contacting us
- Opt-out of receiving marketing communications
- Delete your personal information, subject to legal obligations
SECURITY
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or electronic storage method is completely secure.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised date. We encourage you to review this page periodically for any updates.
CONTACT US
If you have any questions about this Privacy Policy or your personal information, please contact us at: info@yonexsouthafrica.co.za